Cancellation policy

Each apartment uses one of three standard policies, shown clearly before you pay.

Flexible

Free cancellation until 7 days before check-in. After that, the first night (or the deposit) is non-refundable.

Moderate

Free cancellation until 14 days before check-in. After that, 50% of the stay is non-refundable.

Strict

The deposit is non-refundable. Remaining balance rules are shown on the listing before payment.

How it works

  • The policy that applies to your booking is displayed on the listing and at checkout.
  • Refunds, where due, are returned to your original payment method.
  • If a host cancels a confirmed booking, you are refunded in full.

Questions about a specific booking? Contact us with your booking reference.